SALESFORCE CERTIFIED-STRATEGY-DESIGNER 100% CORRECT ANSWERS | VALID CERTIFIED-STRATEGY-DESIGNER STUDY MATERIALS

Salesforce Certified-Strategy-Designer 100% Correct Answers | Valid Certified-Strategy-Designer Study Materials

Salesforce Certified-Strategy-Designer 100% Correct Answers | Valid Certified-Strategy-Designer Study Materials

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Salesforce Certified Strategy Designer Exam Sample Questions (Q86-Q91):

NEW QUESTION # 86
A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?

  • A. Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.
  • B. Create a social contract and promote a detailed plan for how to execute on the new teams charter.
  • C. Outline chain of command and set ground rules for how to properly execute design thinking methodologies.

Answer: A

Explanation:
A kickoff meeting can help align the project team before they begin working together by facilitating activities to gain an understanding of each others' skills, communication styles, and expectations. This helps build trust, rapport, and collaboration among team members with different backgrounds and perspectives. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate


NEW QUESTION # 87
A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?

  • A. Email the stakeholders reiterating project status and asking for any objections to the approach.
  • B. Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
  • C. Set up a conversation with the CIO to name the challenge and listen to their objections

Answer: C

Explanation:
Explanation
The best way to gain alignment from a key decision maker who is neutral or detracting from a project is to set up a conversation with them to name the challenge and listen to their objections, as this shows respect and empathy and allows for mutual understanding and feedback. Asking the sponsor to speak to them on behalf of the project or emailing them reiterating project status may not address their concerns or motivations effectively.


NEW QUESTION # 88
Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

  • A. Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
  • B. Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
  • C. Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable

Answer: A

Explanation:
Explanation
The strategy designer should create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle, to prepare to measure progress toward the goal of improving the sustainability of the business. This helps identify theenvironmental touchpoints and opportunities for improvement across the entire customer journey, not just during the use phase.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p


NEW QUESTION # 89
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

  • A. Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
  • B. Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
  • C. Share prototypes of different interface directions with 100 people who regularly use their bank's app.

Answer: A

Explanation:
Explanation
Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company's customers. This method provides qualitative and contextual insights into the customers' needs, goals, pain points, and emotions. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct


NEW QUESTION # 90
The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?

  • A. To compare products based on predefined criteria to enable stakeholder discussion
  • B. To prioritize projects based on key goals outlined in project framing
  • C. To classify projects according to their level of urgency.

Answer: B

Explanation:
Explanation
The purpose of an Impact & Effort matrix is to prioritize projects based on key goals outlined in project framing. An Impact & Effort matrix is a tool to evaluate and compare projects based on two criteria: the impact they have on achieving the desired outcomes, and the effort they require to implement. Projects that have high impact and low effort are usually prioritized, while projects that have low impact and high effort are usually deprioritized. An Impact & Effort matrix does not compare products based on predefined criteria or classify projects according to their level of urgency.


NEW QUESTION # 91
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